Privacy Policy

1. Introduction

This Privacy Policy describes how Revora Health LLC ("RevoraMD," "we," "our," or "us") collects, uses, and protects your Personal Information through your use of our website, applications, and related services.

We respect your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy applies to information we collect:

• On our website and any related digital properties (collectively, the "Platform")
• Through email, text message, phone, audio, video, and other electronic communications between you and RevoraMD
• Through interactions with our advertising and third-party platforms that link to this policy

This policy does not apply to information collected offline or by third parties not directly controlled by RevoraMD.

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

2. Children Under 18

Our Platform is not intended for individuals under the age of 18 without parental or legal guardian consent.

• Users under 18 must have a parent or legal guardian create and manage the account
• Users under 13 may only use services with parental supervision where legally permitted

If we learn that we have collected Personal Information from a child without appropriate consent, we will delete it promptly.

3. Information We Collect

Personal Information

• Full name, mailing address, email address, telephone number, date of birth
• Payment and billing information
• Images, audio, and video
• Insurance details (if applicable)
• Health and medical information you provide

Technical & Usage Information

• IP address, browser type, device type and operating system
• Referral and exit pages, website activity and clickstream behavior
• Time and date of access, session and traffic data

Telehealth & Visit Recordings

Audio from telehealth visits may be recorded for treatment and care coordination, quality assurance, operational improvement, and administrative purposes. Behavioral health visits, where applicable, are not recorded. By using our telehealth services, you consent to recording where applicable and legally permitted.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to improve site performance, understand user behavior, personalize your experience, and measure advertising performance. You may disable cookies in your browser settings, but certain parts of the Platform may not function properly.

Analytics & Advertising Technologies

We may use tools such as Google Analytics and Meta Pixel. You may opt out of some tracking through your browser settings or third-party tools.

4. How We Use Your Information

• Provide, operate, and improve our Platform and services
• Facilitate telehealth consultations and treatment-related services
• Process transactions and fulfill orders
• Communicate with you regarding support, services, or updates
• Personalize your user experience
• Detect fraud, misuse, or security issues
• Comply with legal and regulatory obligations

Health Information (HIPAA)

Certain information may qualify as Protected Health Information (PHI) under HIPAA. Where applicable, RevoraMD may act as a business associate to healthcare providers and will handle PHI in accordance with HIPAA and applicable law.

5. SMS, Calls, and Communications Consent

By providing your phone number and submitting a form through our Platform, you expressly consent to receive communications from RevoraMD / Revora Health LLC, including customer support messages, appointment-related messages, service or account notifications, order and shipping updates, and marketing and promotional messages where permitted.

Important Disclosures:

• Consent is not a condition of purchase
• Message and data rates may apply
• Message frequency may vary
• You may opt out of SMS communications at any time by replying STOP
• For help, reply HELP or contact us at support@revoramd.com

6. Disclosure of Information

We do not sell your Personal Information. We may share your information with licensed providers or healthcare professionals involved in your care, service providers that help us operate the Platform, advertising and analytics partners where permitted, legal or regulatory authorities if required by law, and successors in the event of a merger or acquisition.

SMS / Mobile Information Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors or subcontractors who help us deliver messaging services.

7. Your Choices

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link. You may opt out of text messages by replying STOP. You may control cookies through your browser or device settings. You may opt out of interest-based advertising through the Digital Advertising Alliance or Network Advertising Initiative.

8. Access & Updates

You may request to access, update, or delete your information where permitted. We may retain certain data where required by law, for medical recordkeeping, billing, fraud prevention, or other legitimate purposes.

9. Do Not Track

Our Platform does not currently respond to "Do Not Track" browser signals.

10. Data Security

We implement administrative, technical, and physical safeguards including encryption, access restrictions, secure hosting, and account protections. However, no internet transmission or storage system is ever completely secure. You are responsible for maintaining the confidentiality of your login credentials.

11. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California law, including the right to request access to, deletion of, or correction of your Personal Information. Some health-related information may be exempt where HIPAA applies.

To submit a request, contact us at:

Email: support@revoramd.com
Phone: (754) 247-0422

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of those changes.